Returns and complaints

Exchanges You have the full right to exchange our goods within 14 days of receiving the product, even if the packaging has been opened, but this assumes that it has not been used and that it is returned in good condition. When exchanging products, you are responsible for all return costs, such as shipping. Let us know by email that you want to exchange an item/s in your order so we know it is on its way. When you want to exchange an item, it will be sent to: Teslify AB Tillskärarvägen 13,   246 32 Löddeköpinge. Please note that we do not accept cash on delivery for returns, so do not use this when you are returning your goods, as they will not be redeemed. You will therefore receive the goods back and your return will not be accepted.

You then order your new item(s) in the online store.

Complaint   If any item is damaged when you open the package, you must immediately make a complaint to us, after which we will compensate you in an appropriate manner, either with a new equivalent item or your money back. You as a customer also do not have any shipping costs in connection with this, but we will of course pay your shipping costs. In case of a complaint; contact us via email: [email protected] and state that it concerns a complaint and we will help you in the best way possible.

The Swedish Consumer Purchase Act/ARN gives you the right to complain about a product within 3 years, provided that the product was faulty at the time of delivery. But don't wait to report the fault, do it right away. In the event of disputes that we cannot resolve together, we recommend that you contact the Swedish Consumer Complaints Board. We always follow their recommendations.

Right of withdrawal You as a consumer have the right to cancel your purchase within 14 days of receipt, even if the item has been opened, but this requires that the item is returned in good condition. Notify us by email that you wish to make a return! If the item has been used, we will deduct the reduction in value we consider reasonable, all in accordance with the Distance Selling Act. The package must be packed with care and able to withstand everyday postal handling in large terminals. Therefore, be careful when returning items to us. As soon as we have received your returned items, we will refund the entire order value in the case of a full return and the value of the item if you choose to return only part of your order, within a couple of days to the payment method you have chosen when ordering. Contact us and we will of course help with your questions. When you are returning an item you have regretted purchasing, it is sent to: Teslify AB Tillskärarvägen 13, 246 32 Löddeköpinge . This return form must be included with your return.   Please note that we do not collect packages sent with Schenker Privatpaket as this is a service only between private individuals, nor cash on delivery. Please note that an uncollected shipment does NOT count as a return or cancelled purchase - you must always collect an ordered package, after which it is possible to return it.